Return and Refund Policy for Rouse Horticulture

Effective Date: June 2, 2025
Last Updated: June 2, 2025

Thank you for choosing Rouse Horticulture. We are committed to providing exceptional horticulture consulting services, including garden design, soil analysis, and plant care advice, to enhance your gardening experience. This Return and Refund Policy outlines our guidelines for refunds for services purchased through Rouseshorticulture.com, hosted on Shopify. Please read this policy carefully before booking a service.

1. Overview

At Rouse Horticulture, we offer personalized consulting services that involve significant time and expertise. For example, a consultation may include an hour or more of walking your property, analyzing conditions, and providing tailored recommendations. Due to the nature of these services, specific refund conditions apply to ensure fairness for both our customers and our business while complying with applicable consumer protection laws in Louisiana.

2. Consulting Services

Our services include on-site garden assessments, soil analysis, plant care consultations, and other horticulture-related advice. These services are delivered in-person or virtually and involve the transfer of specialized knowledge.

Refund Policy for Consulting Services

• Non-Refundable After Service Delivery: Once a consultation service is completed (e.g., after we have conducted an on-site visit, provided a soil analysis report, or delivered verbal/written recommendations), no refunds will be issued. This is because the service involves the transfer of valuable expertise and time that cannot be recovered.

• Cancellations Before Service: If you cancel a scheduled consultation at least 48 hours before the appointment, we will issue a full refund, minus any payment processing fees (typically 2.9% + $0.30 for Shopify Payments).

• No-Shows or Late Cancellations: If you cancel less than 48 hours before the appointment or fail to attend, no refund will be provided, as we reserve time and resources for your consultation.

• Unsatisfactory Service: If you believe the consultation did not meet reasonable expectations (e.g., failure to provide promised deliverables like a written report), please contact us within 7 days of the service at support@rouseshorticulture.com. We will review your case and may offer a partial refund or additional consultation time at our discretion.

3. How to Request a Refund

To request a refund for a service:

1. Email support@rouseshorticulture.com with your order number, purchase date, and reason for the refund request.

2. We will respond within 3 business days to confirm next steps.

• 4. Exceptions

We reserve the right to refuse refunds if:

• The request does not comply with this policy (e.g., requesting a refund for a completed consultation).

• The refund request is made after the specified timeframes (48 hours for cancellations).

5. Contact Us

If you have questions about this policy or need assistance with a refund, please contact us:

• Email: support@rouseshorticulture.com

• Phone: 713-542-3788

We aim to respond to all inquiries within 3 business days.

6. Policy Updates

We may update this Return and Refund Policy to reflect changes in our services or legal requirements. The latest version will be posted on Rouseshorticulture.com with the effective date. Continued use of our website after updates constitutes acceptance of the revised policy.